Refund policy

Refund Policy

We offer a 30-day refund or replacement policy from the date your order is delivered.

Eligibility for Refunds or Replacements

You may be eligible for a refund or replacement if:

• Your item arrives damaged or defective

• You receive the wrong item

• Your order does not arrive within the expected delivery timeframe

Non-Refundable Situations

Refunds will not be issued for:

• Orders requested after 30 days from delivery

• Items damaged due to normal wear and tear

• Orders where incorrect shipping information was provided

How to Request a Refund

To request a refund or replacement, please contact us at [primeease.co@gmail.com] with:

• Your order number

• A description of the issue

• Photo or video evidence (if applicable)

Processing Time

Approved refunds will be processed within 5–7 business days after approval.